Join a Market Leader in the Building & Aluminium Industry

Alspec is seeking an experienced and motivated Customer Service Manager to lead our Melbourne Customer Service team.

This is an exciting leadership opportunity for a customer-focused professional who thrives in a fast-paced environment and is passionate about developing people, improving processes, and delivering exceptional customer experiences.

Based in our Melbourne branch, you will play a key role in supporting branch operations, driving team performance, and maintaining the high service standards Alspec is known for across the building and construction industry.

About the Role.

As the Customer Service Manager, you will lead the day-to-day operations of the Customer Service function, ensuring efficient order processing, strong customer relationships, and a positive team culture.

Working closely with internal departments, sales teams, and customers, you will be responsible for driving operational excellence while mentoring and developing a high-performing team.

Key Responsibilities

• Lead and oversee the Customer Service team to deliver exceptional customer experiences and achieve operational service standards
• Manage escalated customer enquiries and complaints, ensuring timely resolution and strong customer relationship management
• Drive team performance through coaching, mentoring, training, and ongoing staff development initiatives
• Monitor daily workflows, staffing, and service levels to ensure efficient operations and customer satisfaction
• Maintain high standards of administration, data integrity, and compliance with Workplace Health & Safety procedures
• Identify and implement process improvements to enhance customer service delivery, team productivity, and operational efficiency

About You.

To be successful in this role, you will bring:

• Previous experience leading a customer service or office support team
• Strong leadership, communication, and conflict resolution skills
• A proactive and solutions-focused approach
• Excellent organisational and time management capabilities
• Experience coaching and mentoring employees
• Confidence using Microsoft Office and business systems
• The ability to thrive in a fast-paced operational environment.

Why Join Alspec?

• Opportunity to join a well-established and respected Australian business
• Supportive leadership team and collaborative culture
• Ongoing training and career development opportunities
• Dynamic and fast-paced environment where no two days are the same
• Be part of a company that values teamwork, innovation, and customer excellence

If you are a passionate leader looking to take the next step in your customer service management career, we would love to hear from you.

Apply Now

Join the Melbourne team at Alspec and help deliver outstanding service to our customers across the industry.